Refund policy

Thank you for buying our course(s). We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on e-Training Institute, you agree to our Privacy Policy, Terms of Use and Refund policy

Our refund policy is as follows:

 

For Self-Placed online Learning:

 

  • Raise refund request within 7 days of purchase of course. Money back guarantee is void if the participant has accessed more than 25% content or downloaded the E-Book.

 

For Instructor Led Training:

 

  • Raise refund request within 7 days of commencement of the first batch you are eligible to attend.
  • Money back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended Online Classrooms/received recordings for more than 1 day.
  • Also, In case a user downloads the E-Book for the course the money back guarantee will be void.
    If you raise a refund request after 7 days but within 30 days of purchasing the course, you will receive 75% of the total fees paid by you. However, no refund will be provided if you raise a request beyond 30 days of purchasing the course.

 

Cancellation & Refunds: Classroom Training

 

e-Training Institute reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)

 

  • In case we cancels an event, 100% refund will be paid to the delegate.
  • If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
  • If a cancellation is done by a delegate within 7 days (or less) of the event, no refunds will be made.

 

Refund request can be initiated by:

 

  • From my orders section, by clicking on “Initiate Refund” against specific item of an order. This will work when item quantity is one.

 

Refunds: Duplicate payment

 

  • Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 10 working days post intimation by the customer.

 

Note: All refunds will be processed within 10 working days after the refund request is approved.

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