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ITIL Intermediate SS Certification Training

  • Status:Available

  • Training Code: ISA-CLT-52292-ISS
₦210,000.00

The Service Strategy (SS) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of designing, developing, and implementing service provider strategy that aligns to the organizational strategy.

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Course Description

  • Course overview

    The Service Strategy (SS) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of designing, developing, and implementing service provider strategy that aligns to the organizational strategy.

    ETI training programme for the ITIL® Intermediate SS Module courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

    The SS module focuses on the importance of the service strategy within the IT service lifecycle enables candidates to identify the risks and success factors of IT services.

  • Course content summary
    After completing this training, participants will be able to:
    • Understand the purpose, principles and processes in service strategy
    • Explain governance in terms of service strategy
    • Identify how to organize for service strategy
    • Define the technological considerations in service strategy
    • Explain the implementation of service strategy
    • Identify challenges, critical success factors and risks
  • Audience & Prerequisite

    The ITIL® Intermediate Service Strategy qualification is best suited for professionals working in IT management, IT Finance Management, and Supplier Relationship Management. Some of the roles who can take up this qualification include:

    • Chief information officers (CIOs)
    • Chief technology officers (CTOs)
    • Service designers
    • IT architects
    • IT planners
    • IT consultants
    • IT audit managers
    • IT security managers

    It can also be taken by:

    • ITSM® (IT Service Management) trainers,
    • IT professionals associated with strategic planning, execution and control within a service setting,
    • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
    • Individuals requiring an in-depth knowledge of the ITIL® service strategy as part of the ITIL® Service Lifecycle.

    The SS module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

    Required Prerequisites:

    The Service Strategy qualification can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Strategy qualification, the following requirements have to be met:

    • A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
    • ITIL Foundation Certificate in IT Service Management.

    Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL Service Strategy publication to prepare for the exam. The SS module can be followed up by the ITIL® Intermediate Service Offerings and Agreements (SOA) module for a better and detailed understanding of the processes

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