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ITIL Intermediate SOA Certification Training

  • Status:Available

  • Training Code: ISA-CLT-52297-SOA
₦230,000.00

The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. This module covers principles and processes to create and manage service offering based on business requirements.

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Course Description

  • Course overview

    The Service Offerings and Agreements (SOA) module is one of the qualifications within the ITIL® Service Capability category of the ITIL® Intermediate level. This module covers principles and processes to create and manage service offering based on business requirements. It also focuses on best practices for developing, implementing and continually improving services.

    e-training programme for the ITIL® Intermediate SOA Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

    The Service Offerings and Agreements module is based mainly on best practice guidance in the ITIL® Service strategy and ITIL® Service Design publications.

  • Course content summary

    After completing this training, participants will be able to:

    The following roles are suited to take the ITIL® Service Design qualification to enhance their skills and expertise:

    • IT Management
    • IT Finance Manager
    • Capacity Manager
    • Service Level Manager
    • Business Continuity Manager
    • Service Portfolio Manager
    • Supplier Relationship Manager

    Additionally, this qualification can also be taken by:

    • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
    • Individuals requiring an in-depth knowledge of the ITIL® Service Offerings and Agreements processes.

    The SOA module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

  • Audience & Prerequisite

    The ITIL® Intermediate Service Transition qualification is suited for areas such as Configuration Management or Change Management. In the organization, this qualification can be taken up by:

    • IT professionals
    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers

    It can also be taken by:

    • ITSM® (IT Service Management) trainers,
    • IT professionals associated with a service transition environment,
    • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
    • Individuals requiring an in-depth knowledge of ITIL® Service Transition phase as part of the ITIL® Service Lifecycle.

    Required Prerequisites:

    The ITIL® Service Offerings and Agreements qualification can only be taken as part of an accredited training course. To be eligible for the ITIL® Intermediate Module – Service Offerings and Agreements qualification, the following requirements have to be met:

    • A minimum 30 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
    • ITIL® Foundation Certificate in IT Service Management.

    Two to four years of experience in the field of IT service management is highly desirable. Candidates should also spend some time reviewing the syllabus of the ITIL® Service Strategy and ITIL® Service Design publications to prepare for the exam. They must pay special attention to Chapter 2: Service management as a practice.

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