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ITIL Intermediate SD Certification Training

  • Status:Available

  • Training Code: ISA-CLT-52294-ISD
₦210,000.00

The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

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Course Description

  • Course overview

    The Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of good practices in the design of IT services, processes, and other aspects of IT service management.

    e-training programme for the ITIL® Intermediate SD Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers.

    The Service Design module focuses on the design of IT services, covering the architectures, processes, policies and documentation. This enables candidates to design services, hence meeting the needs of the organization.

  • Course content summary
    After completing this training, participants will be able to:
    • Understand the purpose, principles and processes in service design
    • Identify technology-related activities and considerations in service design
    • Identify how to organize, implement and improve service design
    • Identify challenges, critical success factors and risks
  • Audience & Prerequisite

    The following categories of professionals can take up the ITIL® Service Design qualification:

      Chief Information Officers (CIOs) Chief Technology Officers (CTOs) Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers

    Required Prerequisites:

    The Service Design qualification can only be taken as part of an accredited training course. To be eligible for the ITIL® Intermediate Module – Service Design qualification, the following requirements have to be met:

    • A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution)
    • ITIL Foundation Certificate in IT Service Management

    Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL® Service Design publication to prepare for the exam.

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