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ITIL Intermediate PPO Certification Training

  • Status:Available

  • Training Code: ISA-CLT-52289-PPO
₦230,000.00

The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

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Course Description

  • Course overview

    The ITIL® Intermediate Qualification: Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, and is also part of the ITIL® Intermediate Capability stream and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

    The purpose of this training module and the associated exam and certificate is to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL® Service Lifecycle core publications. The ITIL® Certificate in Planning, Protection and Optimization is intended to enable candidates to apply PPO practices during the service management lifecycle and specifically in the following key ITIL® process and role areas:

    • Capacity management
    • Availability management
    • IT service continuity management (ITSCM)
    • Information security management
    • Demand management

    e-Training Institute brings ITIL® Intermediate PPO certification training that allows one to prepare for the ITIL® PPO exam in the comfort of their own place and/or in a Classroom learning environment.

  • Course content summary

    Candidates can expect to gain competencies in the following areas in the following areas upon successful completion of the training:

    • Service design in PPO and the service lifecycle context
    • Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
    • Capacity management and Availability management as a capability to realize successful service design
    • IT service continuity management as a capability to support overall business continuity management
    • Information security management as part of the overall corporate governance framework
    • Planning, protection and optimization roles and responsibilities
    • Technology and implementation considerations
    • Organizational roles relevant to PPO
  • Audience & Prerequisite

    The target group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to IT professionals, business managers, and business process owners. This qualification can also be taken by the following:

    • Individuals who require a deep understanding of how the ITIL® Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization.
    • IT professionals who are working within an organization that has adopted and adapted ITIL®, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme.
    • Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities.
    • Individuals who have attained the ITIL® Foundation Certificate in IT Service Management and wish to advance to higher level ITIL® certifications.
    • Individuals seeking the ITIL® Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules.
    • Individuals seeking progress toward the ITIL® Master Certificate in IT Service Management for which the ITIL® Expert qualification is a prerequisite.

    Required Prerequisites:

    Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager, Network Support etc. are ideal participants for ITIL® Intermediate PPO certification.

 

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