1

ITIL Foundation 2011

  • Status:Available

  • Training Code: ISA-CLT-52281-ITF
₦160,000.00

ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make their career in IT Service Management. The ITIL® Foundation certification course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business.

ITIL
- +
OR

Details

 

Course Description

  • Course overview
    ITIL® Foundation course is an ideal course package for every aspiring professional who wants to make their career in IT Service Management. The ITIL® Foundation certification course emphasizes on adapting a common framework of IT Service Management practices that will help deliver value to a business. It also focuses on Quality Management approach and standards apart from following a practical approach to IT Service Management.

    Anyone looking for higher level certifications in IT Service Management will have to pass the ITIL® Foundation certification first. Since the training is not based on a specific technology, it is applicable in any organization. The ITIL® Foundation training offered by e-Training Institute will help professionals to understand and implement various best practices in IT Service Management and standards in Quality Management, for the growth of a business. This certification is one among the most sought-after certifications in Nigeria.

  • Course content summary

    After completing the course, Participants will be able to:

    • Explain the best practices of IT Service Management
    • Describe the Service Lifecycle
    • Identify key principles and models of ITIL® 2011
    • Define generic concepts in ITIL® 2011
    • Explain the purpose, objective and scope of service strategy, service design, service transition, service operations and Continual Service Improvement
    • Discuss the processes, roles and functions in ITIL® 2011

     

  • Audience & Prerequisite

    ITIL® Foundation training is most suitable for those professionals, who want to move ahead in IT Service Management such as:

    • IT professionals
    • Operations managers
    • Service delivery professionals
    • Quality analysts
    • Production support engineers

    Required Prerequisites: None

 

FAQs

Customer Reviews

Good Course
Chibueze, 1/27/2016
Good course. Passed my exam on first attempt.

Write A Review




Our Location

For further inquiries, to request for in-house training or other reasons best known to you, please reach us by filling the form or via any of the contact details below:

Contact Form

Send an email. All fields with an * are required.

please wait...