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ITIL Intermediate ST Certification Training

  • Status:Available

  • Training Code: ISA-CLT-52291-ISO
₦210,000.00

The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services.

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Course Description

  • Course overview

    The Service Transition (ST) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The certification demonstrates the candidate’s knowledge of process elements, practice components, and management techniques to build, test and implement products and services.

    e-Training Institute's training programme for the ITIL® Intermediate ST Module includes quizzes and sample test papers.

    The ST module is focused on equipping professionals with the knowledge of best practices required for implementing change decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle.

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  • Course content summary

    After completing this training, participants will be able to:

    • Describe the purpose, principles and processes in service transition
    • Identify how to manage people through service transitions
    • Identify how to organize for service transition
    • Define the technological considerations in service transition
    • Identify how to implement and improve service transition
    • Identify challenges, critical success factors and risks
  • Audience & Prerequisite

    The ITIL® Intermediate Service Transition qualification is suited for areas such as Configuration Management or Change Management. In the organization, this qualification can be taken up by:

    • IT professionals
    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers

    It can also be taken by:

    • ITSM® (IT Service Management) trainers,
    • IT professionals associated with a service transition environment,
    • ITIL® Foundation certified individuals wanting to advance to higher levels in ITIL®, and
    • Individuals requiring an in-depth knowledge of ITIL® Service Transition phase as part of the ITIL® Service Lifecycle.

    Required Prerequisites:

    The ST module can be one of the prerequisites for the ITIL® Expert and Master Levels in IT Service Management.

    The Service Transition qualification can only be taken as part of an accredited training course. To be eligible for the ITIL® Intermediate Module – Service Transition qualification, the following requirements have to be met:

    • A minimum 21 hours of instruction with an Accredited Training Organization (or an accredited e-learning solution).
    • ITIL Foundation Certificate in IT Service Management.

    Two years of experience in the field of IT is highly desirable. Candidates should also spend some time reviewing the syllabus and the ITIL® Service Transition publication to prepare for the exam.

 

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