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ITIL Intermediate SO Certification Training

  • Status:Available

  • Training Code: ISA-CLT-52290-ISO
₦210,000.00

The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focuses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

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Course Description

  • Course overview

    The Service Operation (SO) module is one of the qualifications within the ITIL® Service Lifecycle category of the ITIL® Intermediate level. The SO module focuses on coordination of the activities involved during service strategy design and transition phase. This certification is aimed at the professionals involved in management of Service Operations.

    e-Training Institute's ITIL® Intermediate SO certification training allows candidates to prepare for the ITIL® SO exam in the comfort of their own place and/or in a Classroom learning environment.

  • Course content summary

    After completing this training, participants will be able to:

    • Describe the Service Operation’s purpose, objectives, scope and value to business and the key components of ITIL library
    • Explain the involvement of Service Operation staff within other lifecycle stages
    • Describe the Operational Activities in other Lifecycle Stages
    • Explain how Service Operation (SO) is organized and how its functions are structured
    • List the challenges, critical success factors and risks associated with Service Operations
  • Audience & Prerequisite

    The target group of the ITIL® Intermediate SO Certificate includes, but is not restricted to:

    • Chief Information Officers (CIOs)
    • Chief Technology Officers (CTOs)
    • Managers
    • Supervisory Staff
    • Team Leaders
    • Service Designers
    • IT Architects
    • IT Planners
    • IT Consultants
    • IT Audit Managers
    • IT Security Managers

    Required Prerequisites:

    To be eligible for the examination leading to the ITIL® SO Certificate, the candidate must fulfill the following requirements:

    • Undertake at least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
    • A basic IT literacy and around 2 years IT experience are highly desirable.
    • Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate earlier ITIL® and bridge qualifications.
    • It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination, specifically Chapter 2: Service management as a practice.
 

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