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ITIL Intermediate OSA Certification Training

  • Status:Available

  • Training Code: ISA-CLT-52293-OSA
₦230,000.00

ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

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Course Description

  • Course overview
    ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL® qualification focused on planning, implementation and optimization of OSA processes. The ITIL® Intermediate Qualification: Operational Support and Analysis (OSA) Certificate is a freestanding qualification but is also part of the ITIL® Intermediate Capability stream, and one of the modules that leads to the ITIL® Expert Certificate in IT Service Management.

    ETI ITIL® Intermediate OSA Certification Training enhances ones’ skills to apply core practices to support the service management lifecycle in real-time. The OSA module is one of the key ITIL® Service Capability modules and allows participants to enhance their ITIL® knowledge and skills enabling them to execute and implement specific ITIL® processes effectively.

    ETI offers ITIL® Intermediate OSA certification training that allows candidate’s to prepare for the ITIL® OSA exam in the comfort of their own place and/or in a Classroom learning environment.

  • Course content summary
    After completing this training, participants will be able to:
    • Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations and application management.
    • Identify how to manage the everyday operation of IT services
    • Identify improvements to the implementation of ITIL processes to deliver and support customer services
    • Describe the management and resolution of regarding people, relationships, procedures and infrastructure technology to enable high quality and cost effective IT services
    • Identify challenges, critical success factors and risks
  • Audience & Prerequisite
    The target group of the ITIL® Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to IT professionals, business managers, and business process owners. Roles that are best suited for this configuration are Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, Problem Manager and Network Support.

    Required Prerequisites:

    To attend the ITIL Intermediate OSA certification exam, one has to undergo training through Accredited training providers and also be an ITIL Foundation certified.

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